FAQs

Frequently Asked Questions (FAQs) – picknbag.store

1. How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

2. How long does shipping take?

  • Order processing: 1 business day

  • Delivery time:

    • Domestic: 2–3 business days

Shipping times may vary due to location, customs, or courier delays.

3. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. Tracking updates may take 24–48 hours to appear.

4. What are the shipping charges?

Shipping costs are calculated at checkout. Any applicable customs duties or taxes are the responsibility of the customer.

5. What is your return policy?

We accept returns within 15 days of delivery for eligible items. Products must be unused and in original packaging.
Please visit our Return & Refund Policy page for full details.

6. How do I request a return or refund?

Email us at support@ifnity.online with your order number and reason for return. Our team will guide you through the process.

7. What if my item is damaged or incorrect?

If you receive a damaged or wrong item, contact us within 48 hours of delivery and include clear photos. We’ll arrange a replacement or refund.

8. Can I cancel or change my order?

Orders can only be canceled or modified before shipment. Once shipped, changes are not possible.

9. Do you offer exchanges?

We do not offer direct exchanges. Please return the item and place a new order for the desired product.

10. What payment methods do you accept?

We accept secure payments through Shopify-supported payment gateways, including credit/debit cards and other available options at checkout.

11. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment systems to protect your information.

12. How can I contact customer support?

📧 Email us at support@picknbag.store


⏱ Response time: Within 24 hours (Monday–Friday)